Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. See where this Helpful Answer was posted. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Quickstart is the quickest and easiest way to setup our services. Account - Mobile. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Now got a replacement cable and working . We all know and love the internet and TV services that can enter our. 11-10-2023 06:41 PM. Options. on 08-01-2023 20:46. • Access your Hub by navigating to 192. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. on 14-09-2022 12:00. the street is enabled for the service. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. For a wires-free alternative, you could use a cordless phone setup. 0 Thanks Reply. This lead goes into the same wall socket as my landline phone lead does. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Solved: I have one phone socket in my bedroom that no longer works. The trueCall standalone device. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Various cable mediums are used in modern systems to transmit data. a geeky broadband story. If customer service is a concern, you can check out our survey results to see which providers had the best scores. One to power the router up. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The phone is disconnected from the master socket and plugged into the other end of the adapter. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Virgin Media's Phone Master Socket. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. That suggests that you can remove it and cut the cable back. 2. Kind regards Jodi. My Virgin Media App. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What you want is a telephone line extension from the hub to where you want the phone base unit located. I'm with Virgin broadband and land line. Engineer used 'spare pair' of blue cables for 'new' BT line. TEL1 on the hub should take on your. Aug 8, 2019. After I have a BT line. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. I don't longer work there. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. Yeah, £122 . . Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. To refer to. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 54 each £8. 0 Thanks Reply. Re: Using existing Bt sockets with virgin. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Although these packages can be rather pricey, they are usually much more cost effective than buying each. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. Stay safe online. I have just received and sucessfully installed the Hub 5. Put the cable in place and tighten the tie (see diagram below). So in steps, it's: 1. 2. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Now go to your telephone wall socket (where you plug the phone into the line). Andrew Ferguson, andrew@thinkbroadband. Connect a pair into pins A & B. Don’t plug the power cable into a plug socket yet. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. #1. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Phone. The cable wiring is the same as the Virgin Media Master socket. Josh235. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. In response to Jonny-M. For a wires-free alternative, you could use a cordless phone setup. Virgin Media Quickstart set up. I recently already mys first household and have been taking a face to which VM installation at the property. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. BeginnerNo virgin media wall socket. The previous owner had internet with a non virgin provider so the phone line should already. A non-split socket will have the sockets and screws in the middle. How long will the QuickStart installation take me? WiFi Hub - 30 mins. We would like to show you a description here but the site won’t allow us. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Plug the telephone lead into the. The house has the brown external junction box fitted to the front of the property on the. Browse Virgin Media Virgin Media Community. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Virgin Media TV boxes need to be connected to a Hub so. . If you don't have the cabling then call the pre-installs team on 0800 052 1734. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. Entertain me; Broadband DealsStream from Virgin Media. In response to Vikki_M. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. But I have no Virgin Media Wall socket in my house. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 2: Seeker. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Therefore a WiFi based device is not feasible with this current setup. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. Ordering And Installation Of Broadband Thinkbroadband. We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Disconnecting the ring wire at the master socket will do. Phone line - 5 mins. Re: No Wall Socket for Quickstart. We would like to show you a description here but the site won’t allow us. If you need to do this for a longer time, try dialing the following. Some background information on whether it is acceptable to move a BT Openreach or Virgin Media master socket yourself, along with some advice on how to do so successfully. I have been trying to tell BT customer service, however "compute says no" and I am. I've gone for Veetop Flat Ethernet Cables 1. A third lead from the back of the router. Registration is fast, simple and absolutely free so please join our community today. The - 3982847 - 4. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Plug into the wall socket Push the red label end of the white cable, into the wall socket. The answer is yes. Once you have the adapter, you can use it to plug your phone into your hub. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Security matters. How about using a 10m RJ11 to RJ11 telephone cable. Regards, Steven_L. I have hardwired (pins 5/2) to. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. This only affects landlines. The Virgin wall sockets just have one connector at the bottom. VM don't use fibre inside the property. Purchased a new BT cordless phone and extentioin. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. 29/07/15 - 16:50 #1. Jun 13, 2009. 23/11/12 - 23:50 #14. Thread starter fartingspartan; Start date 21 Dec 2013. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. BT had a rating of 67. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Green/White – White/Green. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. These 2 phones work fine pluged in via the one master connection that links to second via wireless. There will be two distinct input lines coming from each end of the socket. Our main phone connection is downstairs near to the original location of our hub. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. If you can get Quickstart, you can choose one of two delivery options. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. • Login with the default login info (on base of Hub) unless you've already updated it. Browse Virgin Media Virgin Media Community. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Baffled By Virgin Cabling Avforums. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Plug into the wall socket Push the red label end of the white cable, into. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. Estonia and the Netherlands have already switched. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. This means that the broadband router can be installed at either location and both will need ADSL filters. You need a small spanner to remove this, then push the provided connector over the exposed end. Next, connect the power cable. " The hub is upstairs as previously said. Pop the power cable into a nearby plug socket, and turn it on. My Virgin Media App. No Coax Wall Socket Virgin Media Community 4802361. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Step 2: Order your Virgin Media Broadband service. I'm a Very Insightful Person, I'm here to share knowledge. Options. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 1. What type of cable does Virgin Media use? SSL Coax. Re: Connecting existing extensions to VOIP phone. TV box - 15 mins. 17 Apr 2018. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. It is a master telephone socket which has two connectors: A and B. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Solved No Virgin Media Wall Socket At Installation Community 4832746. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. Country. to a Virgin Media Hub, using the Powerline kits we offer. CryptoWe would like to show you a description here but the site won’t allow us. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Feed this disconnected extension wire into the VM socket and. Further exclusions & legal stuff apply. 27-07-2020 07:02 AM. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. craigmc89 • 1 min. Reply. . Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. 1 [or 192. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. #2. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . 21 Apr 2012. If you look into the back of your Hub, you'll see a port. Or if the other end of the white cable is in a more useful. 5m/4. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The other is marked TV, & this is used for TV & Broadband. Thank you. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. If possible, I would like to get rid of this rather ugly white. Back a step. Preparing for Landline changeover to fibre. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Master Socket 5c connection going loose. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. The trueCall standalone device. There are only two cables connected to the master socket. No Virgin Media have their own network which is separate to Openreach`s. Plug the cables into the Hub. on 25-09-2022 15:41. My VM Router is is my office adjacent to hall. Other broadband queries. Please help. We would like to show you a description here but the site won’t allow us. Tudor. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. Volt Broadband. I would like to have the phone downstairs. easy install. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. " The hub is upstairs as previously said. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. We're here to help. Tried looking but can't see a way to book an engineer for this? Thanks. g. There is limited ability to tweak the configuration of the BT phones, unfortunately. We would like to show you a description here but the site won’t allow us. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You’ll then be able to use your same old phone to make. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. 2. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. We would like to show you a description here but the site won’t allow us. Very poor advice. . This is usually marked as Line 1. Reply. Sunday. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Trouble shooter. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. We moved the hub upstairs to obtain better coverage - 4863967 - 2. Could wire the cable to the internal connection within the socket. It has two outputs on the left of the wall box. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Faint or Intermittent Noise Perform a Quiet Line Test. socket. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Moving a BT or Virgin Media master socket. Would an engineer be - 5259182 - 2Business, Economics, and Finance. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Your internal wiring is connected to the back of this plate. Turn on your TV and get connected. To interfere with the master sock is an offence and frowned up on by all and your provider. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. Mobile Your Account. 17/07/09 - 20:45 in Cable #1. Unplug the telephone from the telephone wall socket. Fitting new telephone master socket for Vodafone broadband. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. The master socket normally belongs to the phone line provider and in theory can't be moved. The landline phone digital switch over is being rolled out from around now to be completed by 2027. There is an access panel in the ceiling for pipes and cables. A Virgin Media wall socket is simply a point of entry into your home. Condition: New. 17: Community Champion. Sometimes there is no wall box, just a trailing cable. These are the parts I could find, they were screwed into the end on the coaxial cable. VeryMe Rewards. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. Do not remove the PVC insulation from the wires themselves. Master Socket Issues And Sd Tests Plusnet Community. If you plug it into a phone socket or extension, it just won't work. Thank you. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Virgin Media Quickstart set up. replace BT master socket with slave socket . I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Dave. Hello. Installation: Wall socket issue. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. You then have a set of sockets within your house that you can wire in parallel to your cable socket. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. If the problem goes away, then the fault lies with your wiring or devices. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. There is limited ability to tweak the configuration of the BT phones, unfortunately. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. 1 ACCEPTED SOLUTION. Home broadband & landline. . My Virgin Media App. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . I've just ordered Virgin Media cable broadband and phone. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. See where this Helpful. If your master socket’s the wrong type for QuickStart installation, or your wall. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. on 03-08-2020 18:05. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. on 17-02-2023 12:46. See where this Helpful Answer was posted. Switching from Virgin Media to Vodafone. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. How to install a microfilter. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. There's nothing connected to that as far as I can work out, it is just an on/off switch. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. #2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. My bt master socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. on 03-08-2020 18:05. It will pull out from the socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have tried to get all 4 set up and can't make them work.